The Supply Chain Management Processes
Supply Chain Management is the integration of key business processes from end user through original suppliers that provides products, services, and information that add value for customers and other stakeholders.
Click on any process in the figure above for a short description of the activities included in the process.Thousands of activities are performed and coordinated within a company, and every company is by nature in some way involved in supply chain relationships with other companies. Our research has led to the conclusion that the structure of activities within and between companies is critical for superior supply chain performance. Successful supply chain management requires integrating business processes with key members of the supply chain. Valuable resources are wasted when supply chains are not integrated, appropriately streamlined, and managed. The value of having standard business processes in place is that managers from different organizations in the supply chain can use a common language and can link-up their firms’ processes with other members of the supply chain, as appropriate.
The framework described in this book is built on eight key business processes that are both cross-functional and cross-firm in nature. Each process is managed by a cross-functional team, including representatives from logistics, production, purchasing, finance, marketing and research and development. While each process will interface with key customers and suppliers, the customer relationship management and supplier relationship management processes form the critical linkages in the supply chain.
ViEW FIRST PAGE OF EACH PROCESS CHAPTER
The Customer Relationship Management Process
The Supplier Relationship Management Process
The Customer Service Management Process
The Manufacturing Flow Management Process
The Product Development and Commercialization Process
The Returns Management Process
“This book provides a thorough review of supply chain management research interpreted in a practical way. We have begun to use this structure and approach with our Business Units and customers in our pursuit of supply chain excellence”.
—Jenny L. Verner
Vice President, Sales, Cargill