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Purchasers of the book can receive electronic copies of the Assessment Tools that can be used to determine the degree of successful implementation of each of the eight supply chain management processes.
Douglas M. Lambert is the Raymond E. Mason Chair in Transportation and Logistics and Director of The Global Supply Chain Forum at The Ohio StateUniversity. Dr. Lambert has served as a faculty member for over 500 executive development programs in North and South America, Europe, Asia and Australasia. He is the author or co-author of eight books and more than 100 articles. Dr. Lambert has worked with numerous international companies to implement the framework and tools described in this book. He holds an honors BA and MBA from the University of Western Ontario and a Ph.D. from The Ohio State University.
Sebastián J. García-Dastugue is an Associate Professor and Director of the School of Management at Universidad de San Andrés, Buenos Aires, Argentina where he started the Program in Family Entrepreneurship. Sebastián’s teaching and research are focused on entrepreneurship and building successfull customer and supplier relationships. He has more than 10 years of experience in industry. Dr.García-Dastugue holds a BA in MIS from Universidad CAECE, an MBA from IAE – Universidad Austral, and a Ph.D. from The Ohio State University.
Keely L. Croxton is an Associate Professor in the Department of Marketing and Logistics at The Ohio State University. Her research interests are demand management, order fulfillment and supply chain resilience. She has experience implementing the supply chain management processes with several companies and has taught in executive development programs focused on the implementation of supply chain management. Her prior work experience is in the automotive, paper and packaging, and third-party logistics industries. Dr. Croxton holds a BS from Northwestern University and a Ph.D. from MIT.
A. Michael Knemeyer is an Associate Professor in the Department of Marketing and Logistics at The Ohio State University. His research focuses on developing and implementing collaborative relationships in the supply chain. He has facilitated partnership and collaboration meetings, conducted process
assessments and supported process implementation with numerous companies. One of his articles on structuring business relationships, “We’re in this Together,” was published in Harvard Business Review. He received a BSBA in Business Logistics and Marketing from John Carroll University and a Ph.D. in Business Logistics from the University of Maryland.
Dale S. Rogers is a Professor of Logistics and Supply Chain Management, Co-Director of the Center for Supply Chain Management, and the Director of the Supply Chain Finance Lab at Rutgers University. Dr. Rogers is the Leader in Sustainability and Reverse Logistics Practices for ILOS – Instituto de Logística e Supply Chain in Rio de Janeiro, Brazil. He serves on the Board of the Reverse Logistics Association and the Reverse Logistics and Sustainability Council. He holds a Ph.D. from Michigan State University.
Thomas J. Goldsby is a Professor of Logistics at the Fisher College of Business at The Ohio State University. His research interests focus on logistics customer service and supply chain integration. He also has interest in the theory and practice of lean and agile supply chain strategies. Dr. Goldsby is co-author of Lean Six Sigma Logistics: Strategic Development to Operational Success and Global Macrotrends and Their Impact on Supply Chain Management. He received his B.S. in Business Administration from the University of Evansville, MBA from the University of Kentucky, and Ph.D. in Marketing and Logistics from Michigan State University.
John T. Gardner is a Professor of Marketing and Logistics at SUNY College of Brockport. He received his BS in Environmental Health and his MBA from East Carolina University, a MBA and a Ph.D. in Marketing from The Ohio State University. Professor Gardner was the recipient of the CLM Dissertation Award in 1990 for a dissertation which included both a set of structured case studies and a quantitative analysis of survey data.
Terrance L. Pohlen is an Associate Professor and Director of the Center for Logistics Education and Research, University of North Texas. He retired from the United States Air Force with over 20 years of logistics experience. His research interests include supply chain metrics, supply chain costing, and transportation. He received a BS in Marketing from Moorhead State University, a MS in Logistics from the Air Force Institute of Technology, and an MA and Ph.D. from The Ohio State University.
Rudolf Leuschner is an Assistant Professor in the Department of Supply Chain Management and Marketing Sciences at Rutgers University. His research interests include logistics customer service, supply chain management, and supply chain finance. His work has appeared in the Journal of Business Logistics and the Journal of Supply Chain Management. He received his Ph.D. in Logistics with a minor in Marketing from The Ohio State University.
Matias G. Enz is a lecturer in supply chain management at Cranfield University (UK), and a research fellow at the Global Supply Chain Forum, Fisher College of Business, The Ohio State University. His research areas include supply chain management, inter-organizational collaboration, the implementation of cross-functional business processes in business-to-business relationships, and value co-creation. Matias has teaching, research and consulting experience in Europe, North America and South America. He received his doctorate in Business Logistics from The Ohio State University and holds an industrial engineering degree from Universidad Nacional de Rosario, Argentina.
“In this book, we discovered a framework to help us manage business relationships and make cross-functional integration a reality. We strongly believe that managing relationships both with customers and suppliers represents an opportunity to achieve a competitive advantage in a market where products tend to become commodities.”
—Jorge Vazquez Alessia
Chairman, Teknobayres SA, Argentina